SSUPPORT
Contact
Support for problems, feedback, subscriptions, and refund requests.
REFERENCE TRANSLATIONThis English version is provided for convenience only. If there is any inconsistency or conflict between the English and Japanese versions, the Japanese version will govern.
Contact us by email
What to include
- The name and version of the Mono Tools product you are using
- Your environment, including the Chrome version and operating system
- A description of the problem and the steps needed to reproduce it
- For subscription inquiries, the registered email address and billing date
Do not send passwords, card numbers, identity documents, or other sensitive information.
Response time
We plan to respond within three business days in most cases. Issues that require investigation may take longer.