Cancellation & Refund Policy

How to cancel

After Mono Pro launches, you will be able to open the Stripe customer portal from your account page and cancel at any time. Please complete the process before your next renewal date.

Access after cancellation

After canceling, you may continue using Mono Pro until the end of the billing period you have already paid for. At the end of that period, your account will switch to the free plan and you will not be charged again.

Refunds

Because Mono Pro is a digital service, paid fees are generally not refunded on a prorated basis for cancellations made for the user’s convenience. We will, however, review the following circumstances:

• A duplicate charge for the same subscription
• A material failure on the part of Mono Tools that prevented use of Pro features for a substantial period
• A payment confirmed to have resulted from unauthorized use
• A refund required by applicable law

How to request a review

Contact us through the support page with the email address used for payment, the billing date, the amount charged, and the reason for your request. Do not send payment information such as a card number.

Managed Payments

If Mono Pro uses Stripe Managed Payments, Stripe or Link may provide payment processing and certain post-purchase support. Stripe or Link may process a refund under the terms of that service.

Cooling-off rights for online sales

The statutory cooling-off system under Japanese law does not apply to online mail-order sales. This does not limit any rights users may have under this policy or applicable law.